Brush sets and other download-only files are not refundable. The files are yours the moment you buy, so there is nothing to give back. This is marked on the product page and at checkout.
Individual courses are different. Those carry 30 days from the day you buy, and inside those 30 days you can start the refund yourself in Studio under Settings:
- Freya courses: studio.freya.courses/settings
- Twotap courses and the Summit: studio.twotap.art/settings
Landing on the wrong one of the two forwards you rather than refuses you. Subscriptions and Summit passes are not courses either, and they have their own separate windows.
If it is the brushes themselves giving you trouble, that is usually fixable in a minute. Your sets are on the Brushes page under the In your library tab: studio.freya.courses/brushes for Freya, studio.twotap.art/brushes for Twotap.
Still not right? Go to help.freya.courses. Every answer we have is searchable there, and the contact form at the bottom of that page reaches a real person who reads it. Tell us the email you bought with and the name of the set.
Related Article:
What happens if I don't like the course? Can I get a refund?